The 2019 DVHIMSS Spring Symposium was held on March 21st, 2019; a change from the usual winter theme and was a great kick off to the Spring season. The theme of this year’s symposium, The Patient-Provider Experience: Beyond the Point of Care, focused on the proliferation of data and how it has transformed the interaction between patients, providers, and payers. The sold-out program featured a diversity of presenters & perspectives on how to foster better patient engagement, through technology, in this new wave of healthcare.
The program kicked off with an opening keynote from Dr. Gary Zimmer, CMO of QUIL- a unique partnership between the region’s leading health insurer and a national media and entertainment company focused on bringing a customized healthcare itinerary directly to the consumer in their home. The closing keynote, delivered by Dr. Bimal Desai, AVP & Chief Health Informatics Officer at CHOP, culminated the program with a call for more value-based technologies and a focus on quality principles in developing evidence-based solutions in healthcare.
Chapter President, Bruce Marcolongo, facilitated a multi-stakeholder panel that featured healthcare leaders from business and technology sharing insights and strategies to consider as we engage consumers across the healthcare spectrum. John Sharp, Director Thought Advisory at Personal Connected Health Alliance (PCHA) - a HIMSS innovation company, gave a presentation on "how to build consumer applications and doing it right". Topics highlighted during the breakout sessions included; the value of behavioral science in developing and implementing patient engagement tools and strategies; how to create a welcoming environment in the EHR for LGBTQ patients; optimizing the EHR’s functionalities to inform the strategy around access to care; and leveraging the power of customer relationship management (CRM) in facilitating better patient engagement.
Key take-aways from the Spring Symposium emphasized that healthcare technology should address the following: convenience, inclusion, solve a problem that needs to be solved, provide information in meaningful ways, and adapt to the needs of patients from Gen Xers to Baby Boomers.
Thanks to all participants and sponsors for making our Spring Symposium a huge success!!
Event Information, Photos & Presentation Slides